What Happens After a Locate Request is Placed
Make sure your property is accessible, because within 3 business days of placing your locate request with MISS DIG 811, a representative from each member utility company will mark the location of their underground lines with paint and/or flags. The utilities are only required to mark the lines that they own, not privately installed utilities such as connections to a garage or workshop.
Note: Utility locators should always have clearly visible identification and rarely need to enter your home to complete a locate request. MISS DIG 811 personnel do not visit dig sites and do not locate underground lines.
When Can I Start My Project?
You cannot begin your excavation before the start time on your locate request, even if all utilities have been marked. The start time is typically 3 business days after your locate request was placed. A working day is defined as 8 a.m. to 5 p.m. Monday through Friday, not including holidays.
You are required to check Positive Response before digging, so be sure to keep your ticket number, provided to you when placing your locate request, to verify your Positive Response Status before digging. You are required to verify the Positive Response Status of your ticket before you begin excavation. To verify your Positive Response Status visit response.missdig.org or call 800-763-3888 and follow the voice prompts.
Excavation must commence within 14 calendar days of the dig start date on the MISS DIG 811 ticket. A new ticket must be obtained if excavation has not occurred within that time frame.